Warranty & RMA
All Eview GNSS receivers, OEM boards, and antennas are covered by a comprehensive hardware warranty. If you need to return a unit for repair or replacement, our RMA process is straightforward and fast.
Warranty Terms
Eview GNSS Technology Ltd warrants all hardware products against defects in materials and workmanship for the periods below, from the date of purchase.
GNSS Receivers & Box Units
2 years from date of purchase. Covers all mosaic-based and UM-series receivers, including hardware defects, firmware failures at delivery, and manufacturing faults.
OEM Boards & Modules
2 years from date of purchase. Covers mosaic-X5, mosaic-H, and UM980/UM982 OEM boards. Board-level defects and component failures are included.
Antennas & Cables
1 year from date of purchase. Covers manufacturing defects, connector faults, and LNA failures under normal operating conditions.
Firmware & Software
Lifetime access to firmware updates for all purchased hardware. Software defects present at time of delivery are covered under the hardware warranty period.
International Coverage
Warranty is valid globally. Eview GNSS Technology Ltd handles cross-border RMA logistics with full export documentation included.
Proof of Purchase
A valid invoice or order confirmation from Eview GNSS Technology Ltd is required to initiate a warranty claim. Keep purchase records for all deployed units.
What Is & Isn’t Covered
The warranty covers defects originating from the manufacturing process under normal use. It does not cover damage from misuse, modification, or external factors.
✓ Covered Under Warranty
- Hardware defects in materials and workmanship
- Component failure under normal operating conditions
- Failure to meet published product specifications at delivery
- PCB trace failures and solder joint defects
- Connector or port failure (not caused by improper mating)
- Firmware defects present at the time of delivery
- LNA failure in antennas under normal RF conditions
- Power regulator or oscillator failure (not caused by overvoltage)
- Dead-on-arrival (DOA) units — full replacement within 30 days of delivery
✕ Not Covered Under Warranty
- Physical damage, drops, impacts, or crushing
- Water or liquid ingress beyond the product’s IP rating
- Damage from overvoltage or reversed polarity
- Unauthorised modification, repair, or disassembly
- Damage from improper connector mating or excessive force
- ESD damage caused by improper handling of OEM boards
- Normal wear and tear on connectors and cables
- Damage caused by use outside published operating parameters
- Units with removed, altered, or unreadable serial number labels
- Software issues caused by user configuration errors
RMA Process
Follow these five steps to submit a return. Do not ship any unit without a confirmed RMA number — unidentified returns cannot be processed.
Submit Request
Email tina.ng@gnss-solutions.com with your order number, unit serial number, and fault description.
Receive RMA Number
We review your request within 1–2 business days and issue a unique RMA number with return instructions.
Pack & Ship
Pack the unit securely in ESD-safe packaging. Mark the RMA number clearly on the outside of the box.
Evaluation
Our technical team evaluates the unit within 5 business days and confirms whether the fault is covered under warranty.
Repair or Replace
Covered units are repaired or replaced and returned. You receive a written report confirming the fault and resolution.
Shipping Instructions
Proper packaging protects your unit in transit and speeds up evaluation. Follow these guidelines before dispatching your return.
📦 Packaging Requirements
- Use original ESD-safe anti-static packaging where available
- If original packaging is unavailable, wrap the unit in an anti-static bag
- Place in a rigid outer carton with at least 3 cm of padding on all sides
- Include a printed copy of the RMA number inside the package
- Write the RMA number clearly on the outside of the box
- Do not include accessories, cables, or antennas unless specifically requested
- Remove any SIM cards or memory cards before shipping
✈️ International Shipping
- Declare as “Defective goods returned for warranty repair” on customs forms
- Use a trackable courier service (DHL, FedEx, UPS recommended)
- Declare the correct commercial value — do not under-declare
- Eview will provide a proforma invoice for customs clearance on return shipment
- Customer covers outbound shipping costs to Eview
- Eview covers return shipping for units confirmed under warranty
- Ensure the unit is eligible for re-export from your country
Out-of-Warranty Repairs
If your product is outside the warranty period, or if the damage is not covered under warranty terms, Eview GNSS Technology Ltd still offers paid repair services for most products.
Out-of-warranty repairs follow the same RMA process. Once we have evaluated the unit, we will provide a written quote before any work begins. You are under no obligation to proceed.
Services available for out-of-warranty units:
- Component-level board repair
- Connector and port replacement
- Firmware recovery and re-flashing
- Calibration and performance verification
- Damage assessment report (for insurance purposes)
Units beyond economical repair will be returned with a written assessment, or disposed of securely at your request.
Need a Repair Quote?
Contact us with your unit serial number and fault description. We’ll confirm whether out-of-warranty repair is available and guide you through the process.
Request Repair Quote →Need to Start an RMA?
Email our support team with your order number and unit serial number. We respond within 1–2 business days with your RMA number and return instructions.